As a small to medium sized business, your reputation is your greatest asset. By nurturing your reputation, you build a loyal customer base that you can count on to not only bring their business to you but to recommend their associates to you as well. Just make sure you don’t drop the ball, because reputation…
Customer Relationship Management and Social Media The relationship between a business and its customers is an important aspect of good business practices, and having longevity in the market. Businesses need to attract new customers, but also retain current customers, making customer relationship management (CRM) an important component. Social media is an increasingly popular method of…
[x_custom_headline type=”left” level=”h2″ looks_like=”h3″]Customer Relationship Management, or CRM, is nothing new.[/x_custom_headline] Your great-grandmother’s milkman indeed used it—the piece of paper in his wagon that listed who bought what each day was an early predecessor to the cloud-based CRM applications of today. While the technology surrounding customer relationship management may have changed, the goal of making…
